Shipping, Returns, & Cancelations
► Do not send items purchased from Doggy Treasures back to us without prior instructions. It may be refused & returned to you at your expense.
Canceling the Order
Since most of the items we sell at Doggy Treasures are made to order by various artists, cancelation time limits will vary significantly between products. Most artists will accept a cancelation if they have not started to make the item(s) in your order. We will notify the artist as soon as possible after you notify us. Some artists do not accept cancelations at all. Each artist determines their Cancelation Policy and the artist''s decision is final.
NOTE: Once an item has shipped it cannot be canceled!
Most of the items at Doggy Treasures ship directly from the designer/manufacturer to you and are subject to out of stock conditions at the designer without advance notice. You will be notified of the outage and allowed to cancel the item for a refund, select a substitute, or wait for a backorder (if available).
Free Shipping to US addresses on all orders. There are no buttons to click in the cart to calculate the shipping fee. You now will know exactly what each item will cost when you see the Price in the Product Listing. A handfull of products may incur an Overweight OR Oversize fee (displayed under the product price). International shipping will still be extra (see below)
►Orders with multiple items may ship separately from differennt locations and at different times.
NOTE: Some items may incur an addtional shipping fee due to delivery address (Alaska, Hawaii).
Insurance Fees. On some products (such as jewery) a nominal Shipping Insurance Fee may be added to the price of the item. This will be noted just below the price of the item on the Product page and may increase for multiple quantities of the item. It is not optional and will not be waived when shipping is free. The fee will be added to the order total during Checkout.
International shipping, when available, will be extra and we will need to contact the product designer to get the fee. You should be able to add your items to the cart, and complete Checkout by selecting "Payment by Invoice" as the payment type. When we receive the order we will contact the designer(s) to get the shipping fee(s). We will then email an invoice to you. If you wish to continue with the order just pay the invoice and we will do the rest. You may also decide to cancel the order.
If a designer does not ship outside the USA we may in some cases be able to arrange shipment to Doggy Treasures and then forward the shipment to you. In that case we will give you our shipping address and we will receive the package. We will invoice you for the shipping cost from Doggy Treasures to your location prior to forwading the order to the designer. We DO NOT add addtional fees to the shipping rates quoted by the designer except to cover our costs if we need to repackage the order for overseas shipping.
Shipping method will be at the discretion of Doggy Treasures or the designer.
Returns and Exchanges
►You must notify us of any issue within 10 calendar days of receipt of the item(s).
Personalized and Custom Made items cannot be returned or exchanged unless a mistake is made by the designer or if the product is defective.
If you decide you do not like one or more of the option choices you made we can contact the designer to see if a change can be made to your item. If so, you will be responsible for all shipping fees and and any redesign fees charged by the designer.
You must contact Doggy Treasures to get approval for any return or exchange. A photo of the product may be required and may be forwarded to the designer for approval. The designer's decision on the return or exchange is final. If a return or exchange is approved you will be issued a Return Athorization number that must appear on the front of the package.
If a return or exchange is approved, you will be given appropriate instructions. You will be responsible for all return shipping fees. Shipping fees are not refundable. Any item returned without approval or without a Return Authorization number will be refused and/or returned to you at your expense.
►Please note that for returns of any item with Free Shipping, the actual cost of the original shipping will be deducted from the refund.
Product Approval Manager